🔒 Privacy Policy

How Pak Games Collects, Uses, and Protects Your Data

Last Updated: March 21, 2026

1. Introduction

Welcome to Pak Games (pak.games). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile application. By accessing or using Pak Games, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

We may collect the following types of information:

  • Account Information: Name, email address, phone number, and username when you register an account.
  • Payment Information: Transaction details, deposit and withdrawal amounts, and payment method preferences. We do not store your bank credentials or payment gateway passwords on our servers.
  • Identity Verification (CNIC): National identity card number for age and identity verification as required by Pakistani regulations.
  • Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
  • Usage Data: Pages visited, games played, session duration, clicks, and navigation patterns.
  • Communications: Any messages, feedback, or support requests you send to us.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Create and manage your account, including authentication and login.
  • Process deposits, withdrawals, and other financial transactions securely.
  • Provide customer support and respond to your inquiries efficiently.
  • Detect and prevent fraud, unauthorized access, and other suspicious activities.
  • Comply with legal obligations and regulatory requirements from authorities such as the State Bank of Pakistan (SBP) and Pakistan Telecommunication Authority (PTA).
  • Send transactional notifications including deposit confirmations, withdrawal updates, and account alerts.
  • Send promotional offers and updates about new games and features. You may opt out of promotional communications at any time.
  • Analyze usage patterns and improve our platform, services, and user experience.

4. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information with the following trusted partners:

  • Payment Processors: To facilitate deposits and withdrawals through secure payment gateways.
  • Identity Verification Services: To verify your identity and prevent fraudulent account creation.
  • Analytics Providers: Such as Google Analytics, to help us understand usage trends and improve our platform.
  • Push Notification Services: PushCare for delivering real-time notifications about your account and promotions.
  • Regulatory Authorities: When required by law, we may disclose your information to government and regulatory bodies.

5. Cookies and Tracking

Pak Games uses cookies and similar tracking technologies to enhance your experience. The types of cookies we use include:

  • Essential Cookies: Required for the basic functionality of the website, such as authentication and session management.
  • Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data.
  • Preference Cookies: Store your preferences such as language, region, and display settings.
  • Tracking Cookies: Used to track user behavior across sessions for personalized content and advertising.

You can disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of our website.

6. Data Security

We implement industry-standard security measures to protect your data:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2/1.3 protocols.
  • Bcrypt Password Hashing: User passwords are hashed using bcrypt, ensuring they cannot be read or reversed.
  • PCI-Compliant Payment Gateways: All financial transactions are processed through PCI DSS-compliant payment processors.
  • Restricted Access Controls: Only authorized personnel have access to sensitive user data, enforced through role-based access controls.
  • Regular Security Audits: We conduct periodic security assessments and vulnerability testing to maintain the highest standards of protection.

7. Data Retention

We retain your personal information for as long as your account remains active and as needed to provide our services. Transaction records and financial data are retained for a minimum of 5 years in compliance with Pakistani regulatory requirements. You may request deletion of your personal data at any time by contacting our support team. Upon account deletion, we will remove your personal data within a reasonable timeframe, except where retention is required by law.

8. Your Rights

As a Pak Games user, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Correction: Request correction of any inaccurate or incomplete personal data.
  • Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Right to Opt-Out: Unsubscribe from promotional communications and marketing materials at any time.
  • Right to Lodge a Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at support@pak.games.

9. Children's Privacy

Pak Games is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has created an account, we will immediately close the account and delete all associated personal data.

10. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to pak.games. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

Pak Games reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will update the "Last Updated" date at the top of this page and notify users through our website or app. Your continued use of Pak Games after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: